Last Updated: 01-01-2025
At Nova Digital Solution, we are committed to delivering high-quality digital marketing, development, and consultancy services. Customer satisfaction is important to us, and we maintain a fair and transparent refund policy to protect both our clients and our business.
By purchasing or using our services, you agree to the terms outlined in this Refund Policy.
Refund requests are reviewed based on the service stage and project progress.
If work has not been initiated after payment confirmation, clients are eligible for a full refund.
If project work has started but has not reached completion, a partial refund may be issued. Refund amounts are calculated based on work completed, resources allocated, project milestones achieved, and time invested in planning and execution.
Once a service or project has been completed and delivered, refunds will not be issued.
Non-Refundable Services
The following services may not be eligible for refunds once initiated or delivered:
– Strategy consultation sessions
– Custom design or development work
– Digital marketing campaign execution
– Content creation and branding services
– Third-party paid services such as advertising budgets, software tools, hosting, or domain registrations
To request a refund, clients must submit a refund request through official communication channels, provide project or order details, and explain the reason for requesting the refund. All refund requests are reviewed by our management and service teams before approval.
Approved refunds are processed within 5-10 business days. Processing time may vary depending on payment providers and financial institutions.
Clients may request project cancellation before completion. Cancellation charges may apply depending on work already completed, project timeline progress, and allocated development and marketing resources.
Clients are responsible for providing required information and feedback, reviewing project deliverables within agreed timelines, and communicating project concerns promptly. Delays caused by lack of client communication may affect refund eligibility.
Nova Digital Solution prioritizes revisions and service adjustments before considering refunds. We work closely with clients to resolve concerns and ensure satisfaction through improvement and optimization.
Third-Party Service Disclaimer
Nova Digital Solution is not responsible for refunds related to third-party platforms including advertising platforms, hosting providers, domain registration services, and paid marketing tools. Refunds for third-party services are subject to their individual policies.
Nova Digital Solution reserves the right to modify this Refund Policy at any time. Updated versions will be published on this page with the revised effective date.
If you have questions regarding this Refund Policy, please contact us:
Email: info@novadigitalsolution.com
Phone: +1 (786) 927-6277
